10 Field Service KPIs to Track Service Performance

Track the right field service KPIs to improve scheduling, job completion, technician performance, billing speed, and customer satisfaction.

What Gets Measured Gets Managed

ServiceBridge helps field service businesses streamline every aspect of their operation — from scheduling and dispatch to mobile work orders, payments, and real-time GPS tracking. In this guide, we cover everything you need to know about what gets measured gets managed.

1. First-Time Fix Rate

Understanding 1. first-time fix rate is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

2. Mean Time to Repair (MTTR)

Understanding 2. mean time to repair (mttr) is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

3. Technician Utilization Rate

Understanding 3. technician utilization rate is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

4. Customer Satisfaction Score (CSAT)

Understanding 4. customer satisfaction score (csat) is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

5. Jobs Completed Per Technician Per Day

Understanding 5. jobs completed per technician per day is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

6. Average Response Time

Understanding 6. average response time is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

7. Invoice Accuracy Rate

Understanding 7. invoice accuracy rate is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

8. Days Sales Outstanding (DSO)

Understanding 8. days sales outstanding (dso) is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

9. Schedule Adherence

Understanding 9. schedule adherence is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

10. Revenue Per Technician

Understanding 10. revenue per technician is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.

How ServiceBridge Tracks These Automatically

Understanding how servicebridge tracks these automatically is critical for any field service business looking to grow efficiently. The best-performing service companies use data, automation, and mobile-first tools to stay ahead — and ServiceBridge is built exactly for that purpose.